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POLITEKNIK MERSING, JOHOR
DIPLOMA IN DIGITAL TECHNOLOGY
(INFORMATION SECURITY)

          NAME                          :         KOGILA A/P NAGESVARAN

          MATRIK NUMBER    :         25DDT16F1049

          PROGRAMME            :         DIPLOMA DIGITAL 

                                                            TECHNOLOGY

                                                           (NETWORKING)

          DEPARTMENT           :         DEPARTMENT OF 

                                                           INFORMATION

                                                           TECHNOLOGY & 

                                                           COMMUNICATIONS

          TRAINING PERIOD   :         13 JULY 2020-27 NOV 2020

                                                                     

                                                              

INTRODUCTION

 What is Industrial Training?

          

The industrial training exposes the students to professional skills and experiences in industrial technical practices. In preparing the students for the real working environment, industrial training helps to produce quality graduates with technical and soft skills competency.

Industrial training is offered in the sixth semester. The students are attached for 20 weeks of training in various industries in Malaysia. Students earn some credit hours after the completion of industrial training. A grade of Pass or Fail is given after the presentation and submission of the industrial training report.

Significance of Internship

Students planning to enter the permanent workforce should complement their academic preparations with a range of other experiences such as undergraduate researches and internships. An internship is significant to students(intern), the firm and the polytechnic.

➤ Significant of Internship to Intern(Students) :

First, this internship offered the intern the chance to learn by doing in a setting where he is supervised by a work-place professional, and have the opportunity to achieve his own learning goals, without the responsibilities of being a permanent employee as well as also offering the intern an opportunity to work with a person who can become a mentor for you - not only in the internship but in a career aspect. Furthermore, this internship was significant in the aspects of career exploration in terms of learning about a career field from the inside and decide if this is the right career field for the intern, working alongside a professional in the chosen career area or field, and observing the workplace to see if it matches expectations.

➤ Significant of Internship to Firm :

For the company or firm, student interns provide key benefits, including the provision of having a year-round source of highly motivated pre-professionals to the organization to assist with special events and short-term projects, offer possible fresh ideas and new perspectives and can be a cost-effective solution for short-term projects. Further, the internship program allows Tokio Marine Life Insurance to utilize a cost-effect way to fill short-term needs, especially during low staffing periods. Interns can help when the need arises for a special project or when the insurance Limbe needs temporary assistance due to staffing shortages

➤ Significant of Internship to Polytechnic :

First, it enables the Polytechnic to really know whether the students do master what is taught in class. Secondly, internship programs help the Polytechnic to also recommend other upcoming students to that institution, while at the same time maintaining a good relationship with the firm. Furthermore, it serves as a source of employment after graduating from the Polytechnic, the intern might get recruited by the institution that they did their internship with. Internship helps in retention after graduation. To add, Internship programs strengthen the student's ties with the Polytechnic when the experience is facilitated by the department. Moreover, the internship provides an opportunity for the Polytechnic to relate academic training to job requirements.

                    Objective Of Industrial Training  

• To provide a comprehensive learning platform to students where they can enhance their employability skills and become job-ready along with real corporate exposure.

• To enhance students’ knowledge in one particular technology.

• To Increase self-confidence of students and helps in finding their own proficiency

• To cultivate a student’s leadership ability and responsibility to perform or execute the given task.

• To provide learners hands-on practice within a real job situation.

Outcomes 

• Capability to acquire and apply fundamental principles according to the work as.

• Become a master in one’s specialized technology

• Become updated with all the latest changes in the technological world.

• Ability to communicate efficiently.

• The knack to be the multi-skilled person with good technical knowledge, management, leadership and entrepreneurship skills.

• Ability to identify, formulate and model problems and find a solution based on a systems approach.

• Capability and enthusiasm for self-improvement through continuous professional development and life-long learning

• Awareness of the social, cultural, global and environmental responsibility

DEDICATIONS

DEDICATION

  

           v  The Almighty God        

           v  My dearest Mum and Dad

           v  Agency Manger

           v  Administrator

           v  Other Life Advisors

To my academic friends and colleagues, I am always grateful for your consideration support in my project and my life as well

ACKNOWLEDGMENTS

The success of this report is come up with joint effort and cooperation of different people, I’m grateful to them and I would like to express my appreciation to the following:

I thank deeply Almighty GOD for everything in life. My sincere gratitude goes to my family members especially my parents for their endless moral and financial support to enable me to achieve the industrial training and this final report.
  
In addition, special acknowledgments go to the administrator of Kana Agency Tokio Marine Life Insurance, Mrs. Giyetha. Throughout the internship, she has been the most disciplined person, while providing me valuable advice, guidance and necessary information.

Furthermore, deepest appreciation goes to Mr. Kanaisin, Agency Manager of Kana Agency who is also my field supervisor while I'm conducting the internship, for extending his support in providing vital expert knowledge and information he has gained throughout his experience in the Insurance industry.

Nevertheless, I hold my gratitude, to my industrial training supervisor from Politeknik Pasir Gudang who tirelessly came to my internship place to monitor me and evaluate my internship activity.


Finally, the final credits go to the environment and group commitment of Kana Agency life advisors who have enabled me a lot to do and observe the insurance activities during my internship.

COMPANY BACKGROUNDS

HISTORY OF TOKIO MARINE(KANA AGENCY)

Tokio Marine Life Insurance in Malaysia

Tokio Marine Life Insurance Malaysia Bhd. was formerly known as TM Asia Life Malaysia Bhd., an established life insurance company with a history of more than 65 years. Tokio Marine Life's presence in Malaysia was the result of the strategic alliance between Tokio Marine & Nichido Fire Insurance Co., Ltd. and Asia General Holdings (Asia Life's parent company) in March 2007.

Today, they have 16 branches across the country and remain dedicated to providing innovative life insurance solutions as they focus on their mission to be the preferred life insurer trusted for generations. There are more than 15 Agencies working under Tokio Marine Life Insurance Johor Bahru. Kana Agency is one of the agencies working under Tokio Marine.

Principles of Tokio Marine(Kana Agency)

The preferred life Insurer trusted for generations

We provide financial security, peace of mind and a legacy for future generations

Corporate Philosophy 

• To Be a Good Company

" We will be there for our customers, playing our part in society in times of need. We will balance our strength as an organization with compassion as individuals, looking beyond profit to deliver fully on our commitments. Through our collective efforts, we will strive to be a Good Company, living up to the trust placed in us. "

A reputation that invites respect

Tokio Marine Life Insurance Malaysia Bhd. was formerly known as TM Asia Life Malaysia Bhd., an established life insurance company with a history of more than 65 years.

Tokio Marine Life’s presence in Malaysia is the result of the strategic alliance between Tokio Marine & Nichido Fire Insurance Co., Ltd. and Asia General Holdings (Asia Life’s parent company) in March 2007.

Our reputation has been gained through our strong historical investment returns, disciplined underwriting, and careful expense management.

From financial security to wealth enhancement to legacy planning, our priority is to meet the key financial needs of individuals through a comprehensive suite of insurance plans. 

Our BrandLaureate Award 2014-2015 for Best Brand in Life Insurance in Malaysia is a testimony of Tokio Marine brand's success; an endorsement of being with the best in the life insurance industry and acknowledgment of our brand's value, strength, and character.

Our Core Values 

Strong customer trust is the foundation for everything we do. Six core values drive our commitment to customers with integrity, by providing the highest quality of products and services.

• Customer Focus 

        We strive to understand and meet every customer’s needs. 

• Teamwork 

        We work together to achieve our common objectives.

• Knowledge 

         We demonstrate competency in our product knowledge, our environment, and our             marketplace. 

• Continuous Learning 

        We upgrade ourselves consistently.

• Effective Communication

        We convey our message and our intention clearly.

• Recognition

        We appreciate, promote and reward our performers and contributors.

➽ PRODUCT & SERVICES

Tokio Marine is a customer-first organization and naturally, we put you at the heart of everything we do. We’ve formulated a robust strategy and infrastructure in the way we operate, establishing a broad distribution network based on multiple partnerships, joint ventures, and collaborations with agency channels, brokers, intermediaries, and banks. We continuously work to ensure our policies offer full-on coverage with minimal disparities.  Some of our sought-after insurance product highlights based on this winning formulation include:

• Marine Cargo Insurance: Our wide technical expertise, state-of-the-art Emarine platform and dedicated global team of claim, recovery and loss control specialists, all offering advantages of timely policy underwriting, issuance, and claims processing have earned us the reputation as a leading global player in Marine Insurance.
  
  
• Engineering: Catering to the ever-growing demand for manufacturing and construction insurance solutions, Tokio Marine offers a wide spectrum of packaged products that cater to the needs of SME clients. We have a Risk Management Support Team made of highly trained and qualified risk engineers experienced in identifying potential hazards and mitigating risks to think ahead for you.
  
  
• Personal Lines: With strong economic growth coupled with the emergence of a large middle-class group, we cater to the rising demand for personal accident, health, homeowners, and travel insurance plus assistance services like card protection and travel-related services.

• Life Insurance: Most of us are excited about the future and believe tomorrow will be better than today. At the same time, it is normal to worry about protecting our loved ones, paying off the house, providing a good education for our children and retiring comfortably. We provide a comprehensive suite of life insurance and wealth solutions, in order to secure you and your family's future.  

LOCATION DETAILS

LOCATION DETAILS 

Figure 1.0 Geographical Location Of Tokio Marine Life Insurance, Johor Bahru

Figure 1.2 Building Picture of Tokio Marine Life Insurance, Johor Bahru

Figure 1.3 Kana Agency Office 

Figure 1.4 Office of Kana Agency Tokio Marine

MANAGEMENT TEAM

WEEKLY SUMMARY

WEEKLY SUMMARY

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WEEK 1 (13rd JULY 2020 - 17th JULY 2020)

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➽ Report to the KANA AGENCY(TOKIO MARINE) and get a signature from the supervisor in the letter of report. 
➽ Met Mrs.Giyetha, Administrator of Kana agency and the background of the company were told by her.
➽ Visited the main branch at Level 1 where most of the customer service tasks, payment, invoices and collection of receipts were held.



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WEEK 2 (20th JULY 2020 - 24th JULY 2020)

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➽ The daily routine begins as needed to check dispatch book, post box twice in a week to make sure all the letters and receipts were collected.
➽ Checked if there is any new policy book was distributed at New Business Counter.
➽ Administrator taught the basic administration work such as doing reinstatement for policies which have been lapsed.
➽ Collected personal details of customers via reviewing manual files for reinstatement purposes.

➽ Prepared a meeting room for the weekly business strategy meeting.

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WEEK 3 (27th JULY 2020 - 30th JULY 2020)

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➽ Did daily routine as checked dispatch book and a post box to make sure collects all the receipts and letters.
➽ Assigned to create a template for the upcoming "Super 4" event which is about rewarding the best agencies and sharing of sales knowledge from 4 different agencies.
➽ Contacted life advisors of Kana Agency Tokio Marine to informed them about the "Super 4" event and to make sure their attendance.
➽ Created meeting flyers to acknowledge the life advisors of the agency. 



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WEEK 4 (3rd August 2020 - 7th August 2020)
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➽ Performed the daily routine as to checked post box and dispatch book.
➽ Checked the official portal of the agency to make sure if there is any query to be settled.
➽ Life advisors of the agency visited the office to give their new business proposal, were checked and submitted successfully.
➽ Prepared template for a weekly business strategy meetings and meeting presentation slides.



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WEEK 5 (10th August 2020 - 14th August 2020)
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➽ Checked post box and dispatch book to collect all the official payment receipts and letters.
➽ Contacted life advisors of Kana Agency to acknowledge them about the arrival of the new policy book that needed to submit to the customers.
➽ Did some filing tasks according to the document type as invoices, new business proposal form and claim form.
➽ Assigned to a new task to fill up proposal form with customers details and print out the personal details of customers such as their identification card to submit at the new business counter.
➽ Created a new business strategy meeting template and prepared a presentation slides for the weekly meetings.



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WEEK 6 (17th August 2020 - 22nd August 2020)
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➽ Performed daily routine to check the post box and dispatch book to make sure all the important letters and official receipts were collected.
➽ Acknowledged the life advisors regarding their goal settings that need to be completed by the end of the month.
➽ Prepared 2 new proposal forms of agency manager by doing photocopy of identification card and filling up the proposal form with the customer's details and submitted.
➽ Assigned to a new task to made payment of customers at the counter.
➽ Did some planning to create an organizational chart for the agency.
➽ The sample organizational chart was created and showed to the agency manager to get approval to continue it.
➽ Prepared meeting templates and slides for the business strategy meetings.



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WEEK 7 (24th August 2020 - 28th August 2020)
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➽ Performed daily routine to check post box, dispatch book to collect letters and receipts of payments and contacted life advisors of the agency to let them know about the arrival of policy books.
➽ Checked the agency portal to make sure if there is any query.
➽ Client payment was made at the counter and collected the official receipts.
➽ Updated organizational chart by editing the background color and wordings as requested by the agency manager.
➽ Prepared meeting template and presentation slides for the weekly meeting.



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WEEK 8 (31st August 2020 - 4th Sept 2020)
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➽ Checked post box and dispatch book.
➽ Did some changed to organizational chart and collected pictures of life advisors to be copied in the chart with their name attached.
➽ Beautified the notification board by changing its wallpaper.
➽ Assigned to a new task to create e-flyers for recruitment purposes. 
➽ Prepared attendance list for the meeting.
➽ Prepared the meeting slides and template.



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WEEK 9 (7th Sept 2020 - 11th Sept 2020)

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➽ Did the daily routine to check the post box and dispatch book.
➽ Encounter with a new proposal query and solved it by submitted with necessary documents attached at the counter.
➽ Redo and updated contact number of life advisors in recruitment e-flyers.
➽ Assigned to a task where need to trace out the policy number which has affected the agent's persistency remarks and write down the owner's name and contact number.
➽ Registered a new agent for examination in the system of the LMS portal.
➽ Created a template for both recruitment meetings and business strategy meetings.
➽ The presentation slide was prepared for weekly meetings.



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WEEK 10 (14th Sept 2020 - 18th Sept 2020)
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➽ Performed daily routine to check post box and dispatch book every Monday and Wednesday to make sure all the important letters, receipts and policy books are collected.
➽ The new proposal form has been filled up with the details of customers and submitted.
➽ Created a new meeting template for the weekly business strategy meetings.
➽ Prepared presentation slides for the meeting.



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WEEK 11 (21st Sept 2020 - 25th Sept 2020)
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➽ Did routine as to check post box and dispatch book.
➽ The regular premium payment was done at the counter.
➽ A new recruitment e-flyer has been created.
➽ A reinstatement form filled up and submitted at the counter with payment.
➽ Prepared meeting template and presentation slides.



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WEEK 12 (28th Sept 2020 - 2nd Oct 2020)

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➽ Checked the official portal to make sure if there is any query that needed to be settled within given time frame.
➽ Made some changes to the recruitment e-flyer by edited the background and add some wordings to make the flyer looks more attractive.
➽ Checked the new business counter to make sure if there is any new policy book has arrived.
➽ The payment of customers has made at the counter.
➽ Contacted the life advisors of the agency to acknowledge them regarding the due date for photo submission which is for the agency organizational chart.
➽ Did presentation slides by added the latest information about the new contest and their deadline.



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WEEK 13 (5th Oct 2020 - 9th Oct 2020)

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➽ Checked post box and dispatch book as a daily routine.
➽ The payment of clients has been made to the counter and collected the receipts.
➽ Reedited the organizational chart for the agency as new life advisors joined the agency.
➽ A claim has been submitted with the necessary documents attached together due to received a query.
➽ Prepared the meeting template and presentation slides for weekly business strategy meetings.



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WEEK 14 (12nd Oct 2020 - 16th Oct 2020)

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➽ Performed daily routine to check the post box and dispatch book.
➽ The reinstatement form is filled up and submitted at the counter.
➽ Cleaned the agency office and rearrange files on the rack.
➽ Prepared a new meeting template for both recruitment meetings and weekly business strategy meetings.



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WEEK 15 (19th Oct 2020 - 23rd Oct 2020)

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➽ Checked post box, dispatch book, and the new business counter to collect all the receipts, letters and new approved proposal books.
➽ Contacted the life advisors to informed them to collect the proposal books that needed to be submitted to the customers.
➽ Did some filing tasks according to the document type as invoices, new business proposal form and claim form.
➽ The new meeting template is made and the presentation slides were prepared for the weekly meetings.



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WEEK 16 (26th Oct 2020 - 30th Oct 2020)

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

➽ Checked post box and dispatch book as a daily routine.
➽ The payment of clients has been made to the counter and collected the receipts.
➽ Reedited the organizational chart for the agency as new life advisors joined the agency.

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WEEK 17 (2nd Nov 2020 - 6th Nov 2020)

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➽ Did the daily routine to check the post box and dispatch book.

➽ Encounter with a new proposal query and solved it by submitted with necessary documents attached at the counter.
➽ Redo and updated contact number of life advisors in recruitment e-flyers.
➽ Assigned to a task where need to trace out the policy number which has affected the agent's persistency remarks and write down the owner's name and contact number

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WEEK 18 (9th Nov 2020 - 13th Nov 2020)

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➽ Contacted life advisors of Kana Agency Tokio Marine to informed them about the "Super 4" event and to make sure their attendance.
➽ Created meeting flyers to acknowledge the life advisors of the agency.

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WEEK 19 (16th Nov 2020 - 20th Nov 2020)

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➽ Performed daily routine to check post box, dispatch book to collect letters and receipts of payments and contacted life advisors of the agency to let them know about the arrival of policy books.
➽ Checked the agency portal to make sure if there is any query.
➽ Client payment was made at the counter and collected the official receipts

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WEEK 20 (23rd Nov 2020 - 27th Nov 2020)

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➽ Performed daily routine to check post box, dispatch book to collect letters and receipts of payments and contacted life advisors of the agency to let them know about the arrival of policy books.
➽ Checked the agency portal to make sure if there is any query.

➽ Prepared meeting template and presentation slides for the weekly meeting.